| The Regulations on Complaint Letters and Visits, by positioning the administrative letter-and-visit system as a supplement to litigation, arbitration, administrative reconsideration and other statutory remedies with the same core dispute-resolution techniques as these remedies, pre-set a "norm-decision" mode of adjudication. Whether this pre-set model is directly related to the low institutional efficiency of dispute resolution of administrative letter-and-visit system is a question that can be answered only through examination. An examination of the objects of this model, namely the matters for which administrative letter-and-visit system actually has residual jurisdiction relative to the statutory remedies, indicates that there is indeed an apparent correlation between the two. In practice, matters dealt with by the administrative letter-and-visit system are mostly disputes arising from "decision-makings on the distribution and adjustments of benefits" and "implementation of abstract legal or policy objectives". Since there is usually no specific guiding rule for the resolution of these kinds of disputes, this model tends to be used as an institutional "asylum" for the rejection of petitioners' claims. Even such petitions are accepted, it is still difficult to apply this model because of the "polycentric task" nature of "decision-makings on distribution and adjustments of benefits". It is also hard to provide an effective remedy scheme for claims for the full realization of the objectives of laws and policies. |
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